SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
When it comes to tea tree oil, 'Australian-sourced' has always been the core hallmark of quality. Not all tea trees grown in every region can yield highly active essential oil. Australia’s unique geographic environment has long embedded the 'potency gene' in the oil’s core active component—terpinen-4-ol (the key to its antibacterial power).
First is the abundant and concentrated sunlight. Queensland and New South Wales, located in the subtropical zone between 20°S and 30°S in southeastern Australia, enjoy over 2,800 hours of annual sunshine with moderate UV intensity. This light condition boosts photosynthesis in tea tree leaves and accelerates the synthesis of active substances. Studies show that tea trees grown in this environment accumulate 15%–20% more terpinen-4-ol in their leaves than those in low-irradiance areas—and this compound is the primary carrier of tea tree oil’s antibacterial and anti-inflammatory properties.
Second is the significant day-night temperature difference. In inland Australia, the temperature variation between day and night often exceeds 10°C. High daytime temperatures drive nutrient production, while cool nights slow down leaf respiration, reducing the consumption of active ingredients. This 'storage-over-consumption' cycle concentrates the active compounds in the leaves to much higher levels. Compared with introduced plantations in Southeast Asia (where the day-night temperature difference is only 3°C–5°C), Australian tea tree oil consistently maintains a terpinen-4-ol content of 40%–45%, whereas the oil from Southeast Asian sources typically falls below 30%—a huge compromise to its antibacterial efficacy.
Third is the untouched, pollution-free soil base. Australian tea trees mostly thrive in red soil or sandy soil far from industrial zones. The soil contains almost no heavy metals or pesticide residues, and is rich in minerals like potassium and magnesium. This pristine soil shields the trees from harmful substances, ensuring the extracted essential oil meets safety standards without the need for additional purification. In contrast, some introduced plantations in Europe face issues of excessive soil heavy metals, requiring multiple filtration processes that end up damaging the natural active structure of the oil.