SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
Many people hold the misconception that 'natural ingredients rely solely on nature and require no process control'. However, the extraction of Australian tea tree oil embodies an uncompromising pursuit of 'purity and efficiency'. Currently, steam distillation—the mainstream method in the industry—follows strict standards at every step, from leaf harvesting to oil purification. Even the slightest deviation can compromise the core efficacy of the final product.
Step 1: Precision Leaf Harvesting
The optimal harvesting period for Australian tea trees falls in their 3rd–4th year of growth, when the terpinen-4-ol content in the leaves peaks. Harvesters manually select mature green leaves (avoiding tender shoots or withered foliage) and limit the harvest from each tree to no more than 1/3 of its total foliage. Over-harvesting depletes the tree’s nutrients, leading to a sharp drop in active ingredients in subsequent growth cycles. Harvested leaves must be transported to processing facilities within 24 hours to prevent mold growth and the volatilization of active compounds.
Step 2: Moderate Drying Pre-Treatment
Fresh leaves contain approximately 70% moisture; direct distillation would heavily dilute the essential oil. Workers spread the leaves evenly in a well-ventilated, dark drying area, maintaining ambient humidity at 40%–50% for 12–18 hours, until the moisture content drops to around 50%. Timing is critical here: insufficient drying increases distillation energy consumption, while over-drying causes terpinen-4-ol oxidation, reducing the oil’s antibacterial activity.
Step 3: Refined Steam Distillation
The temperature inside the distillation tank must be stabilized at 98°C–100°C, with steam pressure controlled at approximately 0.12MPa. Excessively high temperatures destroy heat-sensitive components in the oil, while low temperatures fail to fully extract the active ingredients. Distillation time is adjusted according to the leaf volume, typically ranging from 2–3 hours—the oil extracted in the first hour boasts the highest purity. Afterwards, the oil-water mixture is separated in a condenser; since essential oil is less dense than water, it floats to the top for collection.