SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
DCS-S40
独立式 · 双人艺术缸
BRAND STORY
品牌故事
SKINNARSTER began with a trip across North America.
Dr. Nara Kim, a skin‑science researcher focused on barrier health and sensitivity, noticed how intense UV and challenging climates can leave skin’s barrier compromised—yet it’s still hard to find care that’s both gentle and truly targeted.
Some products lean on the “natural botanical” concept and feel reassuring, but you hardly notice a change. Others pile on strong actives—showing short‑term results while leaving skin more reactive over time.
“What if we used rigorous skin science to unlock the power of botanicals from around the world—would it be different?”
With that question, Dr. Nara teamed up with Mexican phytochemistry PhD Dr. Steven Montoya to explore and develop botanicals globally:
From cactus stems in North America, they looked for inspiration to support a stronger barrier. From Australian tea tree, they refined a balance of soothing and skin‑clearing care…
Every botanical goes through a strict process—origin & environment screening → active quantification → skin compatibility testing—so we keep only the pure energy that truly matters to skin.
In 2024, the Korean brand SKINNARSTER was born. “SKIN” points to the essence of skin; “NARSTER” means a master of repair—our name reflects our core. With three debut products, we select effective botanicals from around the world, powered by advanced Korean technology and backed by credible scientific data, creating a precise “Botanicals + Skin Science” repair approach that helps skin return to balance.
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